Refund policy

Thank you for shopping at KefPrime. We want you to love your purchase, but if something isn’t quite right, we’re here to help.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition you received it

  • It must be unworn or unused, with tags, and in original packaging

  • A receipt or proof of purchase is required

To initiate a return:

Please contact us at info@kefprime.com.
If your return is accepted, we’ll provide:

  • A return shipping label

  • Instructions on how and where to send your package

Note: Items sent back without prior return authorization will not be accepted.

For any return-related questions, contact us at info@kefprime.com.

Damages & Issues

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom products (e.g. special orders, personalized items)

  • Personal care goods (e.g. beauty products)

  • Hazardous materials (e.g. flammable liquids, gases)

  • Sale items and gift cards

If you are unsure whether your item qualifies, feel free to contact us for clarification.

Exchanges

The fastest way to get the item you want is:

  1. Return the original item

  2. Once your return is accepted, make a separate purchase for the new item

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days—no reason required.

To qualify:

  • The item must be unused, with tags, and in original packaging

  • A receipt or proof of purchase is needed

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

  • If approved, you’ll receive a refund to your original payment method within 10 business days

  • Bank or credit card processing times may affect how soon the refund appears

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@kefprime.com.